Monday, 18 December 2017

Introducing: New Feature to Bypass DND

Dear valued customers,

Since the enforcement of the Do-Not-Disturb policy by the Nigerian Communications Commission (NCC) on all Telecommunications Company (MTN, GLO, Airtel, Etisalat, etc.) existing subscribers have experienced difficulty in sending Bulk SMS to DND numbers on their respective networks.

Today, we are happy to announce an update to our service that allows you to bypass the DND restriction on all networks. The introduction of this new feature has already been added to our portal and is fully functional. 

The DND bypass feature allows you to reach your contacts whose numbers are on DND by using rUPDATE as the senderID.

To implement this feature, 

  • Click on Compose SMS / Compose Bulk SMS
  • Input your message and check the box – “Send to DND numbers (2 Credits)” 

Your message will deliver to the DND numbers conveniently.

We hope this information will prove helpful. Please don’t hesitate to contact us if you have any question. We promise to continue providing you with the best possible service.

Thank you for choosing SMSlive247!

101 comments:

  1. Thanks for this development,we that are using reseller platform for business, this has not been reflected on our site for the benefit of our customers.kindly do something about it .

    ReplyDelete
    Replies
    1. Dear Customer,

      We will deliver this to the management.

      We really appreciate your patronage.

      Thank you

      Delete
  2. Morning, Nice improvement, equally on the expensive side, i dont get to customise the sender, i have to append it under the msg, which ordinarily a normal sms would do, pls decrease the price,
    also i sent 3 batches of msg today and total number of 140 msg was undelivered or rejected, pls do refund my account, thanks

    ReplyDelete
    Replies
    1. Hello Gold,

      Kindly provide your email address on our portal to process the refunds.

      The DND-Bypass option does not accommodate alteration of senderID, the delivers with 'rUPDATE' by default.

      We appreciate your loyalty and patronage.

      Best regards

      Delete
    2. Very glad.that shows how committed you are to customers headaches

      Delete
  3. Please how do I enable this on my reseller site rhyme storms.com

    ReplyDelete
    Replies
    1. hello saitrhymes,

      Kindly contact our reseller department on 08096504224.

      Thank you

      Delete
  4. Name : Timmy
    Great improvement!

    Question : So How do I integrate this with existing API used with Sub=Accounts with my web application that i use as a booking reminder?

    is there an additional parameter to pass for this to also cover DND contacts?

    Thank you

    ReplyDelete
  5. Hello Timmy,

    To benefit from this via API, just use DND_BYPASS as SenderID.


    Regards,

    ReplyDelete
  6. This DND is the major problem we are having in using your bulk SMS. Please do refund our account to encourage us using it. We sent up to 3 thousand but one thousand plus will be delivered and no refund at Last.Thanks

    ReplyDelete
    Replies
    1. Hello Sunnyplace,

      Kindly give us your email address for proper investigation and reconciliation.

      Thank you.

      Delete
  7. Thanks for the update, however how do I get a refund of my unit, as only 8 out of my 140 recipient of a bulk sms got delivered...the rest (132) were rejected... frankiyke4luv@yahoo.com

    ReplyDelete
    Replies
    1. Dear Customer,

      Your message did not deliver because of 'Zenith' used as the senderID, the message is considered impersonation since the name is a trademark of a known organisation.

      I'm afraid there can not be a refund for this because we were already charged by the operators.

      Many apologies for any inconvenience experienced.

      Thank you

      Delete
  8. Merry Christmas. I sent bulk message yesterday to about 191 numbers using DND option and the normal option which is double cost, yet 2 of my numbers and that of about 15 of our planning committee did not get the message
    . now I just paid for another credits to retry. Please how do we reconcile this loss?

    ReplyDelete
  9. Merry Christmas. I sent bulk message yesterday to about 191 numbers using DND option and the normal option which is double cost, yet 2 of my numbers and that of about 15 of our planning committee did not get the message
    . now I just paid for another credits to retry. Please how do we reconcile this loss?

    ReplyDelete
    Replies
    1. Hello John,

      Kindly give us your email address for proper investigation and reconciliation.

      Thank you.

      Delete
  10. I have a site already ..... And want to do sms business..... Cn i integrate the reseller package in to my site ....with creating a different site for that?.... Am a php web dev

    ReplyDelete
    Replies
    1. Hello Vyasadev,

      You can not via API. Kindly send an email to info@smslive247.com, request for our PHP code it will be forwarded to you for integration.

      Thank you.

      Delete
  11. Good improvement, i hope when you check the DND BYPASS both the once not in DND will be delivered too,
    secondly, i wish to recommend for improvement on the side of senders ID, i think the character space is too small sometimes it can not accommodate a full name please do something about it, we are in the competitive market others are not like that.

    ReplyDelete
    Replies
    1. Hello Anyanwu,

      Both DND and non DND numbers will receive yor message when you check the box.

      The restriction on the length of SenderID is a limitation on technology as no phone can receive more than 11 as ID.

      Thank you for choosing smslive247

      Best regards

      Delete
  12. Hi,
    i wish to get refund for the message that were rejected and also expired when i sent it yesterday. 6 expired and 7 rejected. here is my email address, drexywonder@yahoo.com, thanks.

    ReplyDelete
    Replies
    1. hello Debt,

      Your account has been refunded. We appreciate your patronage.

      Thank you

      Delete
  13. GOOD JOB, BUT I'M NOT CONVENIENT WITH ONLY OPTION OF "Show directly on phone screen" COMPARE WITH WHAT WAS THERE BEFORE, I SUB TO THIS, BCOS OF THE REMOVED OPTION...AS OF ME "Show directly on phone screen" IS NOT ENOUGH AND THE DND SHOULD BE THE 3RD OPTION INSTEAD OF SCRAPPING THE SEND TO PHONE OPTION OF THE DND SENDER ID SHOULD BE EDITED

    ReplyDelete
    Replies
    1. Hello Akeem,

      The option of "Show Directly on phone screen" is still very active.

      Kindly click on 'Compose SMS' to use this.

      Thank you.

      Delete
  14. I paid 3,400 via quick teller into your account today. I have still not been credited. am a the peak of loosing my customer. yr phone lines are switched off.i have also send a mail , no response.
    email. calleziaha@gmail.com

    ReplyDelete
    Replies
    1. Hello calleziaha@gmail.com,

      Your account had been credited since 26th December 2017.

      Thank you.

      Delete
  15. Thanks for remaining honest!

    Even with this new development, you still let us know which of our messages are rejected and which are undelivered and which subsequently expire.

    I must admit, a lot of other bulk SMS providers are not that transparent.

    Keep up the good work!

    ReplyDelete
    Replies
    1. Thank you Umar, we appreciate your good words and observation.

      Best regards

      Delete
  16. We will appreciate if this feature can drip down to the reseller sites plus the contact management (Edit/Delete) features of the reseller sites has to be worked on.

    ReplyDelete
    Replies
    1. Hello DaGenius,

      Resellers can also benefit from the new feature, simly use DND_BYPASS as your senderID, your message will be delivered to the DND numbers.

      The other complaint is noted and will be treated.

      We appreciate you.

      Best regards

      Delete
  17. I believe you have a lot to work on, comparing you with many vendor, other vendors only have glo network to use 2 credit per 1 sms for prompt delivering while MTN, Airtel etc remain on 1 credit per sms.

    Again, rUPDATE is used after automatic detection of MTN numbers in the batch of the phone numbers.. while other network still work with your customized sender ID.

    Please upgrade..

    ReplyDelete
    Replies
    1. Hello Tango,

      Thank you for choosing smslive247, your suggestion is well noted and would be considered. We are open to more of it as we are determined to serve you better.

      Best Regards

      Delete
  18. I don't want rUPDATE as my sender ID. how can I implement that.

    ReplyDelete
    Replies
    1. Hello Mathias,

      Please press Ctrl + F5 on your keyboard while on the 'Compose SMS' page to have the option of choosing DND Bypass or not.

      We appreciate you.

      Thank you

      Delete
  19. Thank you have seen the refund, you are indeed honest. God bless you real good.

    ReplyDelete
  20. “Send to DND numbers (2 Credits)” meaning double charge?

    ReplyDelete
  21. Hi admin, the number of undelivered and rejected SMS is much. If there's a refund, let it be general. I'm having this same problem pls

    ReplyDelete
    Replies
    1. Hello John,

      We make refunds for DND numbers, if you have similar case, please give us your email address on our portal to process your refund.

      We appreciate your loyalty.

      Thank you.

      Delete
  22. Good initiative. But admin, the rate of undelivered and rejected SMS is too much. I'm having the same problem. If there's a refund please can it be general? Instead of asking everyone to submit details for a refund. I've been here for the past 8yrs. You people are the best. Happy New Year.

    ReplyDelete
    Replies
    1. Hello John,

      The refunds are effected manually is why submission of your details anytime you send and is affected by DND is required.

      You can give us your details via email or call our support line.

      Thank you.

      Delete
  23. I bought credit since morning and my account has not been credited please help me out I need it has urgent has possible.

    ReplyDelete
    Replies
    1. Dear Customer,

      Kindly provide the details of the payment for crediting.

      Please contact us via email or call when your credits did not come in automatically.

      http://portal.smslive247.com/support/contact_us.aspx

      We appreciate you and await your response.

      Thank you.

      Delete
  24. It will be perfect if the senderID can be altered, please.. Try and work it out

    ReplyDelete
    Replies
    1. Hello Idoko,

      We will inform you when this is available. For now, you may have to append it under the message.

      Thank you.

      Delete
  25. Please how about those that applied for commercial names. will they be exempted or affected in the new dnd stuf

    ReplyDelete
    Replies
    1. Hello Afripog,

      Those whose senderIDs do not need to you this new feature for the ones already registered, but the can make use of it for other senderIDs.

      Thank you.

      Delete
  26. Hello... Why will i send msgs to people and after been charged i was told msgs expired and the numbers are available. Pls investigate and refund. My email is angelgabrielwalat@yahoo.com

    ReplyDelete
    Replies
    1. Dear Customer,

      Your account has been refunded for the rejected messages.

      Thank you

      Delete
  27. Hi, so are you saying that there is no option to customise the sender id using the DND option?

    Then when the DND option is checked, does it automatically detect the DND numbers in a batch or you charge the whole batch as DND numbers? Thanks

    ReplyDelete
    Replies
    1. Dear Customer,

      Yes the Bypass does not accommodate customized senderID.

      When the DND is checked, it is assumed that the numbers are all DND and will be charged 2 units per message. It is advised that you copy the DND numbers from your delivery report on the messages you have earlier sent and send again via the bypass.

      Thank you.

      Delete
  28. Good morning madam Deborah Olakojo. I subscribed for 10,000 units with my access bank master card since yesterday afternoon and till now the account has not been credited. I will appreciate if the issue can be rectified immediately as the units are needed urgently. Thanks. This is the account email-
    Kolafasusi@rocketmail

    ReplyDelete
    Replies
    1. Dear Customer,

      Your account has been loaded with the equivalent sms units.

      We appreciate your patronage.

      Thank you.

      Delete
  29. Thank you for this development. Although, it is coming after I had to formally write MTN through idevworks for whitelisting of our sender ids. But, I wish to get refund for the several messages that were previously rejected and expired. The account name is: shereef.balogun@nimc.gov.ng . Thanks.

    ReplyDelete
  30. Dear Customer,

    Yes the Bypass does not accommodate customized senderID.

    When the DND is checked, it is assumed that the numbers are all DND and will be charged 2 units per message. It is advised that you copy the DND numbers from your delivery report on the messages you have earlier sent and send again via the bypass.

    Thank you.

    ReplyDelete
  31. Goodmorin, please i want to understand the latest development better, so each message of 160 characters is charged as 2 units instead of 1 unit, so will the extra one unit be refunded back or should I be charging 2 units by 160 characters at against 1 unit for 160 characters. Please I need your better explanation so I will know what am doing

    ReplyDelete
    Replies
    1. Dear Okpako,

      When you send sms using the BYPASS, you will be charged two units per 160 characters. Message sent normally without the bypass remains one unit per page.

      Thank you

      Delete
  32. Good afternoon SMSLive247,
    I am having a very big challenge with your platform. Isent bulk SMS on Saturday, 30th December. Many of the messages sent didn't deliver.
    DELIVERED - 674
    UNDELIVERED & REJECTED - 184
    EXPIRED - 54
    The most painful part of it is actually the fact that even those that DELIVERED DIDN'T SEE THE MESSAGES.

    Pls help me out, they management of my place of work have being complaining. I have being so familiar with SMSLive247 and i don't want to change to another.

    Please help.
    Thank You Sir/Ma

    ReplyDelete
    Replies
    1. Dear Samson,

      Please give us your email address for further investigation.

      Thank you.

      Delete
  33. Hello Sir/Ma,
    I have been reading people saying that their messages were rejected or undelivered and you refunded their units. Well mine have been reporting delivered but some people don't receive the messages. After experimenting with some numbers I found that those numbers were DND numbers as they received the messages when I checked the DND option. So
    are we supposed to get a refund for the numbers that reported delivered but didn't receive the messages?

    Thank you.

    ReplyDelete
  34. Dear Customer,

    Greetings from smslive247.

    Your complaint is not impossible, as it occurs at times with some Airtel numbers but the operator had already charged for them. We are not charged on the rejected ones and that is why we make refunds.

    We apologize for any inconvenience you may have experienced regarding this.

    Best regards

    ReplyDelete
  35. Hi! Good day to you, my suggestion is that phone numbers not on DND should,nt be charged 2credits even if u select DND on them,cos many times while sending message you might not know wich of the numbers is on DND so people like me may just decided to select DND for all the contacts both DND and Not DND, hope you understand me. Thanks

    ReplyDelete
    Replies
    1. Hello Ahmad,

      Numbers on DND can not be known until the message is sent an returns as rejected.

      It is advised that you copy out the rejected ones on your delivery report and send to them via the bypass. To avoid having to contact us daily for refunds.
      Your accountdt.ahmad@gmail.com has been refunded.

      Please for matters relating to crediting and refunds please always dendnit to info@smsliv247.com or call our support lines 08099999247, 08096504224 for swift assistance.

      Best regards

      Delete
  36. I may also like to have a refund on the messages i send today which were not delivered and also the previous ones my email is dt.ahmad@gmail.com, Thank you.

    ReplyDelete
    Replies
    1. The refunds has been effected.

      We appreciate you.

      Best regards

      Delete
  37. Good Morning,

    I like the quick response that you provide on this platform unfortunately am just seeing it today. However, I do not receive reports as to know which sms was not delivered. I would normally see message sent. Yet i have some people that since last year have been complaining of not receiving our messages any more.

    Please what should be done about it because we cant afford to be paying 2 credits for like 1500 phone numbers monthly. am sure of about 4 particular numbers that do not receive any bulk sms we send other people i dont know their numbers

    ReplyDelete
  38. Hello obinna,

    To view your delivery report, click on sent messages, select the date and search then click on the batch number (10/10) to get all the phone numbers you sent to and their delivery status.

    Thank you

    ReplyDelete
  39. Hello, its like I have been suffering in silence all these while sending messages and eventually getting expired or undelivered without getting a refund.
    I hope my account raji_soji@yahoo.com can be investigated for the necessary refunds.
    Thanks

    ReplyDelete
  40. Hello . good improvement. please i want to findout,does the platform have a way of exempting numbers or it treats all as DND. Meaning whatever bulk you are sending, the moment you click DND, IT CHARGES DND FOR EVEN NONE DND NUMBERS

    ReplyDelete
    Replies
    1. Dear Customer,

      The Bypass automatically sees all numbers as DND, it has no filter.

      Thank you.

      Delete
  41. Hi Debora, there is this option of 'send delivery report to email' but I still do not get report in my email, is there anything I need to do.

    ReplyDelete
    Replies
    1. Dear Customer,

      The delivery report will be sent to your email box when you send a bulk sms that is 100 and above.

      You can view your delivery report by clicking on ''Sent Messages'' which is on the left hand side of your account. Once the page opens, select the PERIOD and click on the SEARCH button. When the page opens, click on the ''Batch Number'' to view the delivery status of your message.

      Thank you

      Delete
  42. Please include a feature in the SENT MESSAGES page that will enable us download delivery reports in Excel format.

    This will make for easier sorting/filtering and copying of Rejected Messages' phone numbers for pasting and re-sending via the corporate route.

    ReplyDelete
    Replies
    1. Dear Umar,

      Your request is noted and will be considered. We will notify you as soon as this is available.

      Best Regards

      Delete
  43. Hello.

    Pls kindly look into the issue of messages sent in the last quarter of year 2017 that were not delivered to the receipients on several accounts neither were the credit units refunded.

    Email address is certificatesunitlasu@yahoo.com

    This would be highly appreciated.

    Thanks.

    ReplyDelete
    Replies
    1. Dear Customer,

      Many apologies for the inconvenience experienced.

      Last quarter of the year message cannot be processed. Please contact us promptly for refund and it will be treated immediately.

      Thank you.

      Delete
  44. Good day admin and Happy New Year. I just send SMS and 39 was rejected and one undelivered. johnnoah14@yahoo.com

    ReplyDelete
    Replies
    1. Hello John,

      Your account has been refunded.

      Please send subsequent complaint to info@smslive247.com

      Thank you.

      Delete
  45. I believe it is unfair that you charge all bulk sms at 2 units each for both DND and non-DND numbers. The system should be able to sort out which number is DND or not.

    ReplyDelete
    Replies
    1. Hello Yussuf,

      We presently do not have the facility to detect DND numbers before sending, if you are sending to a bulk list you have sent to before, please copy out the rejected ones to be sent on the Bypass.

      You will be notified as soon as there is a way to detect the DND numbers.

      Thank you

      Delete
  46. Good move. this is what made me deserted your service, only to come back and see that you have a way out.
    Kudos.

    ReplyDelete
    Replies
    1. Hello Da'i,

      Welcome back!

      Please be free to reach us, should you need further assistance in using the service.

      Thank you.

      Delete
  47. Hello Team

    How do people like me using your web service on my platform bypass DND. Kindly assist on this. Thanks

    ReplyDelete
    Replies
    1. Hello OLAdepo,

      Simply use DND_BYPASS as the senderID of your message it will pass through the bypass portal and deliver to the DND numbers.

      Thank you

      Delete
  48. Dear support,
    Have credited my smslive247 account with 500 unit twice today and none reflected in my account but my bank account was debited, please assist me to resolve. mail id=Yemixing@yahoo.com .
    thanks.

    ReplyDelete
    Replies
    1. Dear Customer,

      Your account has been credited.

      We appreciate your patronage.

      Thank you.

      Delete
  49. on Friday being 19th of January, 2018, I deposited N1000 into your Zenith Bank Account, but as i send this mail to you, the N1000 credit unit has not been credit to my platform. Please treat as urgent.

    ReplyDelete
    Replies
    1. Dear Customer,

      Please provide the depositor's name and your email on our portal.

      Thank you.

      Delete
  50. Wow! the response was prompt, i really appreciate it. the depositor name is friday2mark@yahoo.com
    thank

    ReplyDelete
    Replies
    1. Hello Friday,

      Your account has been credited, endeavour to always use your email address as the depositor's name when making cash deposits to the bank for immediate crediting.

      Thank you.

      Delete
    2. thank you so very much. my account has been credited. Enjoy!

      Delete
  51. My SMS integration service stopped pushing notification. What do I do?

    ReplyDelete
  52. It will be more convenient if the developers of the software can sort out the numbers that have activated the DND, while we do the sending of the message. The moment the box for sending to DND numbers is ticked, the option for providing the sender's name goes off. This is inconveniencing, as one may not know numbers that have activated DND

    ReplyDelete
  53. I'm not on DND But Bulksms rejected my MTN line why?

    ReplyDelete
  54. Hi,My name is doshamtrack, if we send SMS to DND number, the company most return our SMS back.

    ReplyDelete
    Replies
    1. Hello Akorede,

      Kindly notify us when you send a bulk sms.

      Thank you

      Delete
  55. Hello Admin, please i will like to know if i do mobile transfer from my phone to smslive account will my bulk SMS account be credited? (I'm asking in respect to not using email as depositor name since its a mobile transfer and they may be no provision for inputting email address. Thank you. Praise

    ReplyDelete
  56. I PAID ONE THOUSAND IN TO MY ACCOUNT THROUGH ATM CARD AND IT SHOW ME YOU DO NOT HAVE ENOUGH CREDIT FOR THIS TRANSACTION

    ReplyDelete
  57. I sent a customised sms and none was delivered. Kindly refund and resolve this issue. mail: timmynaike@gmail.com

    ReplyDelete
  58. Good, it will be better if the cost is been reduce so far that it is both the DND numbers and the normal line are both charged on 2credits pls look into this. Thanks

    ReplyDelete